1. Introduction
Welcome to www.lusso-amsterdam.com (“Website”), the exclusive online gateway to the world of bespoke fragrances offered by Lusso Amsterdam (“Company”, “we”, “our”). This document, henceforth referred to as the “Terms and Conditions” (“Terms”), governs your access to and use of our Website.
By engaging with our Website, you (“User”, “you”) enter into a legally binding agreement to adhere to these Terms. If at any point you find these Terms unacceptable, we urge you to discontinue the use of our Website immediately.
2. Acceptance of Terms
Your access to and use of the Website is expressly conditioned on your compliance with these Terms. These Terms serve as a contract between you and Lusso Amsterdam. By navigating the Website, engaging with our content, or making purchases, you signify your unequivocal acceptance of these Terms and agree to be bound by them. Modifications to these Terms may occur; continued use of the Website after such changes signifies your acceptance of the new Terms.
3. Privacy Policy
Our commitment to your privacy is detailed in our Privacy Policy, integral to these Terms. By agreeing to these Terms, you also consent to the handling of your personal and transactional information as described in our Privacy Policy. We invite you to review this document to understand how we collect, use, protect, and manage your information.
4. User Account
Registration for a user account may be necessary for purchasing our exclusive fragrances. When creating your account, you commit to providing accurate, current, and complete information and to update this information to maintain its accuracy. The confidentiality of your account password rests solely with you, as does the responsibility for all activities that occur under your account. We reserve the right, under our sole discretion, to terminate accounts, edit or remove content, and cancel orders.
5. Product Information
Each fragrance offered on our Website is selected for its unique essence and style, reflecting the distinctive palette of Lusso Amsterdam. We strive for accuracy in our product descriptions, prices, and availability information. However, should an error occur, we reserve the right to correct it without liability. Furthermore, we may modify product information without notice at our discretion.
6. Intellectual Property Rights
The intellectual property encompassed by our Website, including but not limited to all digital content, trademarks, logos, and service marks, is the sole property of Lusso Amsterdam or its licensors. Unauthorized use of any trademarks, service marks, or logos may be a violation of federal and state trademark laws. You are granted a limited, non-exclusive right to access and use the Website for your personal, non-commercial purposes, provided that you comply fully with these Terms.
7. User Conduct
Your engagement with the Website must always adhere to the highest standards of conduct. You are prohibited from using the Website to perpetrate fraud, infringement, harassment, or violation of laws or rights of any third party. Additionally, you agree not to deploy or transmit any harmful or disruptive technological agents, including viruses and malware, through our Website.
8. Purchasing Terms
When you make a purchase through the Website, you agree to our terms of sale, affirming that any purchase made is for personal use and not for resale. We reserve the right to refuse or cancel orders at our discretion, including, but not limited to, situations where we suspect the order to be fraudulent or in violation of these Terms. All transactions are conducted in compliance with applicable laws.
9. Pricing and Payment
All prices listed on the Website are in euros (€) and are exclusive of value-added tax (VAT) and shipping costs, unless otherwise stated. We strive to ensure the accuracy of the pricing, but errors may occur. If we discover an error in the price of the products you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. We accept various forms of payment as indicated on the Website; by using a particular payment method, you affirm that you have the right to use that payment method.
10. Shipping and Delivery
We pride ourselves on prompt and secure delivery of your chosen fragrances. Shipping rates and delivery times vary based on destination and are detailed on our Shipping Information page. While we make every effort to ensure timely delivery, circumstances beyond our control (such as carrier delays) may affect shipping times. International customers are responsible for any customs duties, taxes, or other fees incurred. Please refer to our Shipping Policy for more information on this section.
11. Cancellations, Returns, and Refunds
We are committed to customer satisfaction. For information on damaged products and our return policy, please refer to our detailed Return and Refund Policy on the website.
12. Limitations of Liability
Lusso Amsterdam shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages resulting from your access to or use of the Website, the purchase of products, or from any information, content, materials included or otherwise made available to you through the Website, including but not limited to damages for loss of profits, goodwill, use, data or other intangible losses, even if advised of the possibility of such damages.
13. Disclaimer of Warranties
The Website and all information, content, materials, products, and services included on or otherwise made available to you through the Website are provided by Lusso Amsterdam on an “as is” and “as available” basis, unless otherwise specified in writing. Lusso Amsterdam makes no representations or warranties of any kind, express or implied, as to the operation of the Website or the information, content, materials, products, or services included on or otherwise made available to you through the Website.
14. Governing Law and Jurisdiction
These Terms and your use of the Website shall be governed by and construed in accordance with the laws of the Netherlands, without giving effect to any principles of conflicts of law. You agree that any dispute or claim arising out of or in connection with these Terms or their subject matter or formation (including non-contractual disputes or claims) shall be resolved by the competent courts of the Netherlands.
15. Modifications to the Terms
Lusso Amsterdam reserves the right, at our discretion, to revise, amend, or modify these Terms at any time by posting the updated terms on the Website. Such modifications will be effective immediately upon posting. Your continued use of the Website after any such changes constitutes your acceptance of the new Terms. We encourage you to review the Terms regularly to ensure that you are aware of any modifications.
16. Dispute Resolution
In the event of a dispute arising from or relating to these Terms, the parties agree to pursue in good faith negotiations to resolve the dispute. If the dispute cannot be resolved through negotiation within a reasonable timeframe, the parties agree to submit the dispute to binding arbitration in the Netherlands, conducted in English, before a single arbitrator. The arbitration shall be administered by an arbitration service agreed upon by the parties, and the decision of the arbitrator shall be final and binding.
17. Indemnification
You agree to indemnify, defend, and hold harmless Lusso Amsterdam, its officers, directors, employees, agents, licensors, and suppliers from and against all losses, expenses, damages, and costs, including reasonable attorneys’ fees, resulting from any violation of these Terms, any wrongful activity related to your account by you or any other person accessing the Website using your account, or from your negligence or wrongful conduct.
18. Severability
If any provision of these Terms is deemed unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions. The unenforceable or invalid provision shall be replaced by a provision that is valid and enforceable and that comes closest to expressing the intention of the invalid or unenforceable provision.
19. Termination
Lusso Amsterdam reserves the right, without notice and in its sole discretion, to terminate your license to use the Website, and to block or prevent future access to and use of the Website if we determine that you have violated these Terms or other agreements or guidelines which may be associated with your use of the Website. Termination of your access or use will not waive or affect any other right or relief to which Lusso Amsterdam may be entitled at law or in equity.
20. Links to Third-Party Websites
The Website may contain links to third-party websites or resources that are not owned or controlled by Lusso Amsterdam. Lusso Amsterdam has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that Lusso Amsterdam shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods, or services available on or through any such websites or services.
21. International Use
Lusso Amsterdam makes no representation that the Website or products offered are appropriate or available for use in locations outside the Netherlands, and accessing the Website from territories where its contents are illegal or unauthorized is prohibited. Those who choose to access the Website from other locations do so on their own initiative and are responsible for compliance with local laws.
22. Feedback and User Submissions
Lusso Amsterdam welcomes feedback, comments, and suggestions for improvements to the Website (“Feedback”). You grant to Lusso Amsterdam a non-exclusive, worldwide, perpetual, irrevocable, fully-paid, royalty-free, sublicensable, and transferable license to use, copy, modify, or distribute your Feedback in any way and without any obligation to you. Moreover, Lusso Amsterdam reserves the right to use any user submissions, questions, comments, or other content provided by you to the Website, in accordance with our Privacy Policy and without liability.
23. Copyright Complaints and Copyright Agent
(a) Lusso Amsterdam respects the intellectual property of others and asks that users of our Website do the same. In connection with our Website, we have adopted and implemented a policy respecting copyright law that provides for the removal of any infringing materials and for the termination, in appropriate circumstances, of users of our Website who are repeat infringers of intellectual property rights, including copyrights. Any suspected copyright infringement should be notified to Lusso Amsterdam’s designated Copyright Agent.
(b) Procedure for Reporting Copyright Infringements: If you believe that material or content residing on or accessible through the Website infringes a copyright, please send a notice of copyright infringement containing the following information to the designated Copyright Agent listed below:
• A physical or electronic signature of a person authorized to act on behalf of the owner of the copyright that has been allegedly infringed;
• Identification of works or materials being infringed;
• Identification of the material that is claimed to be infringing including information regarding the location of the infringing materials that the copyright owner seeks to have removed;
• Your contact information, including address, telephone number, and, if available, email address;
• A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law;
• A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
24. Complete Agreement
These Terms, together with any amendments and any additional agreements you may enter into with Lusso Amsterdam in connection with the Website, shall constitute the entire agreement between you and Lusso Amsterdam concerning the Website. If any provision of these Terms is deemed invalid by a court of competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms, which shall remain in full force and effect.
25. Contact Information
For any questions, concerns, or comments about these Terms, please contact Lusso Amsterdam at our dedicated support channel. We are committed to providing you with assistance and ensuring your satisfaction with our services.
Support Email: info@lusso-amsterdam.com