1. Introduction
Welcome to Lusso Amsterdam’s online presence. We are deeply committed to safeguarding the privacy and security of our users’ personal information. This Privacy Policy is designed to inform you about our practices regarding the collection, use, and sharing of information that you may provide via www.lusso-amsterdam.com.
By accessing, browsing, or otherwise using our website, you agree to the practices described in this policy. If you disagree with any part of this document, please discontinue the use of our website immediately.
2. Scope and Acceptance
This Privacy Policy applies to all personal information collected about you by Lusso Amsterdam when you interact with our website, including, but not limited to, making purchases, subscribing to our newsletter, or contacting customer service. The acceptance of this policy is a condition of using our website and related services. Your continued use of www.lusso-amsterdam.com signifies your understanding and acceptance of the terms provided herein.
3. Data Controller Details
Lusso Amsterdam is the data controller of the personal information collected through www.lusso-amsterdam.com. We are responsible for ensuring that our data processing activities comply with applicable data protection laws, including the General Data Protection Regulation (GDPR). Should you have any questions or concerns about your personal data or this Privacy Policy, please contact us at:
• Email: info@lusso-amsterdam.com
We encourage you to reach out to us with any concerns regarding your personal data, and we commit to addressing them diligently.
4. Personal Data Collected
In the course of providing our services and through your interactions with our website, we may collect various types of personal data about you, including:
• Identification and Contact Information: Such as your name, email address, postal address, and phone number. This information is collected when you create an account, place an order, or interact with our customer service.
• Financial Information: Including payment details used to process purchases made on our website. We use secure payment processing services and do not store your credit card information.
• Technical and Usage Data: We collect information that your browser sends whenever you visit our website. This may include your computer’s Internet Protocol (IP) address, browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data. We use this information to monitor and analyze the use of our website, to increase our website’s functionality and user-friendliness, and to better tailor it to our visitors’ needs.
• Marketing and Communication Preferences: To provide you with information about products, services, and promotions that might interest you, based on your preferences and applicable laws.
5. Purpose of Data Collection
We collect and use your personal information for various purposes, including to:
• Process and fulfill orders placed on our website, including payment processing, shipping, and handling returns or complaints.
• Improve our website’s functionality and our users’ experience through analysis of usage data.
• Communicate with you about our products, services, and promotional offers that you might find interesting, based on your communication preferences.
• Ensure the security of our website and services, including prevention of fraud and unauthorized access.
• Comply with legal and regulatory obligations that apply to our business operations.
6. Legal Basis for Processing
We process your personal information under several legal bases, including:
• Consent: Specifically, where you have provided your consent to receive marketing communications or to the processing of your personal data for specific purposes.
• Contractual Obligations: To fulfill our contractual obligations to you, such as when you purchase products from our website, we need to process your personal data to complete the transaction.
• Legal Compliance: Where processing is necessary for compliance with our legal obligations.
• Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests (for example, in conducting and managing our business to enable us to give you the best service/products and the best and most secure experience on our website).
7. Data Recipients
Your personal information may be shared with third-party service providers and partners who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. This may include couriers, payment processors, and marketing service providers. We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.
8. International Data Transfers
Given the global nature of our operations, your personal data may be transferred to, and processed in, countries outside the European Economic Area (EEA), including countries that may not offer the same level of data protection as your home country. We ensure all international transfers of personal data are protected by appropriate safeguards, such as standard contractual clauses approved by the European Commission, to guarantee your data is treated securely and in accordance with this Privacy Policy. We utilize standard contractual clauses approved by the European Commission for all international data transfers.
9. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means.
10. User Rights Under GDPR
As a resident of the EEA, you have certain rights regarding your personal data, including the rights to:
• Access your personal data.
• Rectify inaccuracies in your personal data.
• Erase your personal data under certain conditions.
• Restrict processing of your personal data.
• Object to the processing of your personal data.
• Data portability, allowing you to obtain and reuse your personal data for your own purposes across different services.
11. Exercising User Rights
To exercise any of these rights, please contact us at info@lusso-amsterdam.com. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.
12. Compliance with U.S. Privacy Laws
Lusso Amsterdam recognizes the importance of protecting the privacy of our users in the United States and aims to comply with applicable U.S. privacy laws, including, but not limited to, the California Consumer Privacy Act (CCPA) for residents of California.
• Your Rights Under U.S. Privacy Laws: Depending on your state of residence, you may have specific rights regarding your personal information, including the right to request access to your personal data, the right to request the deletion of your personal data, and the right to opt-out of the sale of personal information. To exercise these rights, please contact us using the details provided in this policy.
• Do Not Sell My Personal Information: Lusso Amsterdam does not sell the personal information of our users. However, we provide you with the choice and means to limit the use of your information concerning third-party advertising and marketing. This policy is part of our commitment to transparency and control regarding your personal data.
• Children’s Online Privacy Protection: We comply with the Children’s Online Privacy Protection Act (COPPA) and do not knowingly collect personal information from children under the age of 13 without obtaining parental consent.
• Non-Discrimination: We will not discriminate against any consumer for exercising their privacy rights under state or federal law.
• Contact for U.S. Privacy Rights Inquiries: If you are a resident of the United States and have questions or concerns about your privacy rights, please contact us at:
• Email: info@lusso-amsterdam.com
13. Consent Withdrawal
Where the processing of your personal data is based on consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing based on consent before its withdrawal. You can withdraw your consent by contacting us at the details provided in this policy.
14. Automated Decision-Making and Profiling
We do not use your personal data for automated decision-making or profiling that has legal or similarly significant effects on you.
15. Data Security
We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorization. We also limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.
16. Cookies and Similar Technologies
Our website uses cookies and similar tracking technologies to track the activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. We use cookies to improve and analyze our service, and to tailor your experience on www.lusso-amsterdam.com. You have the option to accept or reject these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of our service.
17. Third-Party Content and Data Sharing
Our website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit. We are not responsible for the privacy practices employed by websites linked to or from our website. We encourage you to familiarize yourself with the privacy statements of each website you visit.
18. Children’s Privacy
Our website is not intended for children under the age of 16, and we do not knowingly collect data relating to children. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.
19. Policy Updates
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our website, prior to the change becoming effective, and update the “effective date” at the top of this Privacy Policy.
20. Complaints and Dispute Resolution
Should you have any complaints about how we handle your personal data, we encourage you to contact us directly in the first instance so that we can address your concerns. Additionally, you have the right to lodge a complaint with the Data Protection Authority in your jurisdiction.
21. Contact Details for Privacy Matters
If you have any questions or concerns about this Privacy Policy, please contact us at:
• Email: info@lusso-amsterdam.com
We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy.
22. Effective Date
This Privacy Policy is effective as of 1st March 2024, and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page. We reserve the right to update or change our Privacy Policy at any time, and you should check this Privacy Policy periodically.