We want you to be completely satisfied with your purchase. If you receive a damaged product or the container is damaged upon delivery, we will gladly accept returns for a refund or exchange. Please read our return policy below:

Conditions for Returns:
– Returns must be initiated within 14 days of receiving the product.
– The product must be unused and in its original packaging.
– The container or product itself must be damaged upon arrival.

How to Initiate a Return:
1. Contact our customer service team at info@lusso-amsterdam.com to notify us of the issue and initiate the return process.
2. Provide your order number and details of the damage.
3. Our team will guide you through the return process.

Refund/Exchange Process:
– Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund or exchange.
– If approved, refunds will be processed to the original payment method.
– Exchanges will be processed promptly after approval.

Shipping Costs:
– Customers are responsible for shipping costs associated with returning the item, unless the return is due to our error (e.g., we shipped the wrong item).
– We recommend using a trackable shipping service for returns.

Contact Information:
For any questions regarding our return policy or to initiate a return, please contact our customer service team at info@lusso-amsterdam.com.